Virtual BDC & Call Center
Scale your business with pro Inbound & Outboundassistance
Specialized agents fully and seamlessly integrate into your existing systems to acquire, manage and nurture your leads on behalf on your company. With us filling the gaps and optimizing where necessary, your business can focus on the lowest hanging fruit.
How does Virtual BDC work?
1. Forward your Email, Phone, Text, Chat, and Facebook Messenger leads to MDS's BDC Software CallersIQ.
2. We connect with leads at the perfect time using high-converting scripts tailored to your approval.
3. Drive better results and deeper insights by connecting with leads and customers at their peak moment of engagement.
Services
Inbound on your side
- Reception
- Lead Response
- Appointment Setting
- Live Chat Management
- Facebook Messages Management
Outbound for Growth
- CSI
- Reveiw Generation
- Warranty Renewals
- Recalls
- Event Promotions
- Appointment Settings
Communication Channels
100% USA-Based
Headquarters in California. All agents are native English speakers.
Benefits of Virtual BDC
Lower Cost
Considering hiring and training a team of BDC employees? No need. We got you covered, for way less.
Accountability
All BDC follow-up activities such as: Calls, Emails, Texts, Live Chats, Tasks and other communications are logged in your client dashboard and accessible for your review 24/7.
Flexibility
Customize a BDC strategy that best fits your current business needs, and make adjustments as those needs change.
Increased Sales
The numbers don’t lie. Our clients enjoy a minimum of 2% annual increase in conversions. They have the highest closing ratios in their industries.
Knowledgeable & Friendly Agents
Work with a dedicated account manager that knows the intricacies of your industry and can provide you with data driven best practices
Experience
4000+
Happy Companies
5 Star Google
Customer Satisfaction
1.5 Million+
Leads Generated
$750 Million+
Revenue Generated
Pairs nicely with
FAQ
How quickly can you respond to email leads?
We pride ourselves on responding within an average of 10 minutes of receipt. Most of the time this is within the first minute.
How often do you contact the customer?
We implement a strategic cadence of touchpoints ensuring consistent engagement without overwhelming the customer. This can be customized based on your preferences.
Where are your callers from?
All our agents are 100% USA-based, native English speakers, working primarily from our headquarters to ensure high-quality communication.
Can you send text messages to customers?
Yes, our system fully supports SMS text messaging, allowing us to reach customers on the channels they use most.
What are the hours?
We offer extended hours to capture leads when your dealership might be closed. Please contact sales for our specific service hours packages.
How much does it cost?
We offer improved cost-efficiency compared to in-house teams. Pricing varies by volume and requirements; please contact us for a custom quote.
Can you use a local phone number?
Absolutely. We can provision local area code numbers to increase answer rates and maintain a local presence for your business.
Do you call all of our customers for us?
We can handle all your inbound/outbound calls or act as an overflow support system. The scope is entirely up to you.
MDS is a dedicated team of top notch individuals that have done wonders for our digital presence. They took ideas that their competitors said weren’t possible and turned them into reality. I highly recommend Joseph and Amir, along with the rest of their team to anyone considering a change in their web presence. 5 stars!
-– Nathan Beebe | Action Water Sports
Talk to Sales.
Drop us a line to explore how we can help grow your dealership
